Return & Refund Policy – DreamRoute India

At DreamRoute India, we strive to provide professional and transparent educational consultancy services. This Return & Refund Policy explains the conditions regarding payments, cancellations, and refunds for our services.

By using our services, you agree to this policy.

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1. Nature of Services

DreamRoute India provides service-based educational consultancy, including:

* Admission Guidance
* Career Counseling
* Documentation Assistance
* Scholarship Assistance
* Visa Guidance
* Application Processing Support

Since these are professional consultancy services, refunds are subject to the terms below.

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2. Consultancy Fees

* Consultancy, registration, counseling, or processing fees paid to DreamRoute India may be non-refundable once the service process has started.
* Fees paid for completed services cannot be claimed back.

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3. Refund Eligibility

Refunds may be considered only under the following situations:

* Duplicate payment made by mistake
* Payment collected due to technical error
* Service not initiated by DreamRoute India within the promised timeframe
* Cancellation approved by management before processing begins

Approved refunds will be processed after verification.

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4. Non-Refundable Situations

Refunds will not be provided in the following cases:

* Admission rejection by colleges or universities
* Visa rejection or embassy refusal
* Scholarship rejection
* Student withdrawal after process initiation
* Submission of fake or incorrect documents
* Failure to meet eligibility criteria
* Delay caused by third parties or institutions
* Change of student decision or personal preference

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5. Third-Party Payments

Payments made directly to:

* Colleges
* Universities
* Embassies
* Examination Boards
* Hostel Providers
* Courier Services
* Other Third Parties

are governed by their own refund policies.

DreamRoute India is not responsible for refunds from third-party institutions.

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6. Refund Processing Time

If a refund is approved:

* Refunds may take 7–30 working days depending on banking and payment gateway procedures.
* Refunds will be issued through the original payment method whenever possible.

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7. Cancellation Policy

Students wishing to cancel services must submit a written cancellation request through email or official communication channels.

Cancellation approval depends on:

* Stage of application processing
* Work already completed
* Payments already made to third parties

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8. Chargebacks & Payment Disputes

Unauthorized chargebacks or false payment disputes may lead to:

* Immediate suspension of services
* Legal action if necessary

Users are encouraged to contact DreamRoute India directly to resolve payment concerns.

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9. Policy Changes

DreamRoute India reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Updated policies will be published on our website or application.

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10. Contact Information

For refund or cancellation inquiries, contact:

DreamRoute India
📞 +91 93665 03342
📧 dreamrouteindia@gmail.com
🌐 www.dreamrouteindia.com

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DreamRoute India is committed to maintaining transparency, professionalism, and fair service practices for all students and parents.